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Policy & Procedure

Check out our downloadable forms

New Patient Registration (PDF)

Acknowledgment of Receipt of Notice of Privacy Practices (PDF)

HCFA Medicare DMEPOS Supplier Standards (PDF)

Notice of Privacy Policies for Facility (PDF)

Warranty and Return Policy (PDF)

To assure that patients receive the highest level of satisfaction from qualified personnel, Central Orthotic & Prosthetic employs a Quality Assurance Program that monitors patient satisfaction and maintains the highest standards. The program utilizes the following tools:

• Patient instruction forms signed by the patient to signify his or her understanding of the instructions.

• Patient surveys which solicit input and opinions of each patient regarding his or her experience at our facilities.


Written standards of patient care are used to guide practitioners and employees in appropriate conduct. Such standards address:

• Confidentiality of records in accordance with HIPAA regulations.

• Response to patient complaints

• Continuing education

• Appropriate steps and procedures for fabrication of orthotic and prosthetic devices

• Appropriate administration and record keeping procedures

MANAGEMENT

Written standards as listed above are enforced through clearly defined policies and procedures regarding:
• Patient data base maintenance
• Patient information is secured and only released through written authorization as required by the Health Insurance Portability & Accountability Act

GRIEVANCE RESOLUTION

Complaints or grievances expressed by either patient, physician, physical therapist, managed care organization, or other entity dealing with Central O&P will be resolved promptly to the satisfaction of all parties whenever possible. Patient complaints are addressed immediately whether they regard administrative or clinical shortcomings by the appropriate supervisor.

PATIENT EDUCATION

Each patient is required to acknowledge by signature that he or she has been instructed verbally and in writing concerning the use, warranty and care, and maintenance of his or her device. Additional educational materials in the form of brochures, booklets, and videotapes are also made available for the benefit of the patients.

STAFF CPE (Continuing Professional Education)

Our practitioners are committed to lifelong learning because it is the only sure path to quality patient care. Continuing education is an adjunct to maintaining clinical skills and current competence in prosthetics, orthotics, and pedorthics.